BG Unified Delivers 100% Network Uptime with FirstWave

The BG Unified Solutions team consists of experts across security, voice, load balancers, WAN, WAN optimisation, cloud, and Cisco technologies. Their business is built on clients trusting the services they deliver, whether that's infrastructure, backup, email, database or platform as a service. Co-Founder and Managing Director Saurabh Sareen (Sunny) aims for, and delivers, 100% uptime to his clients.

Network monitoring as a service

BG Unified uses FirstWave's monitoring capabilities across their large portfolio to offer monitoring as a service to all of their clients. Strict government regulations requiring data sovereignty meant they needed an on-premise solution: "Customers did not want data in the cloud, they need to know where their data is."

Managing monitoring at scale

"With FirstWave I can build redundant node management through opHA. Each data center has its own instance, then the management from these instances is done from a single screen," said Sunny. opHA lets BG Unified manage all instances of the FirstWave suite centrally while retaining the granularity to push changes to any primary or polling server.

Built-in flexibility

Using device modelling inside NMIS, BG Unified adds new devices to their monitored network at will, without waiting for vendor updates. "The flexibility in device modelling itself saves so much time where other companies don't allow this kind of flexibility."

Operating in diverse environments

"FirstWave is the key to the management of our entire infrastructure, that operates across multiple data centers and uses multiple vendor's hardware," said Sunny. Per-node pricing lets BG Unified add extra clusters when needed and pass the savings on to their clients.

A single view of network health

"We have ten different vendor tools that are monitoring their own devices, but we use FirstWave to provide us with a single location and health metrics of our entire network." BG Unified uses NMIS integrations and opCharts dashboards with Business Service rules and location, vendor and customer groupings to see network health KPIs at a glance.

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