Multi-tenant, SaaS platforms the way of the future for security

​Delivering security solutions to customers has progressively become more complex and inefficient for service providers. Because these solutions may comprise a range of point products from different vendors, they force the service provider – and customer – to manage multiple relationships and technologies.

Combining the scalability and flexibility of Software as a Service with the economies of scale of a multi-tenant environment can resolve these problems. A multi-tenant, SaaS security platform can strip out complexity and give service providers the ability to offer white-labelled solutions comprising world-class security technologies to customers.

At FirstWave, we provide a multi-tenant, SaaS platform that service providers can use to provide solutions that protect enterprises from cyberattacks across email, web and firewall vectors. Our CyberCision Platform orchestrates and provisions cloud-based SaaS based on virtualised email and web security, as well as firewall products from leading vendors. These include Cisco, Palo Alto Networks, Fortinet and Trend Micro; we aim to add more in future.

The platform – available on Amazon Web Services – can be accessed by service providers with no upfront costs and integration. It incorporates APIs and information feeds that service providers can take into their order management, customer management, ticketing and subscription billing systems. All FirstWave infrastructure, management and security processes are certified to ISO 27001 Information Security Management System Standard and ISO 9001 Quality Management System Standard.

The platform enables users to offer solutions to customers ranging from government agencies, financial institutions and multinationals down to two- or three-person startups from a single instance.

Service providers can provision and activate solutions for customers within minutes and offer them packages of security policies. They can also manage all customers from a single pane of glass, and the customers themselves can have a single pane of glass view of their services and security policies. Our platform is carrier-grade and offers five nines service performance and strong hierarchical and role-based access controls.

Our platform is also compliant with the requirements of the General Data Protection Regulation, which protects the data and privacy of individuals in Europe.

With a world-class, multi-tenant, SaaS platform, service providers are now well positioned to help customers meet current and forthcoming security challenges.