The benefits of NOC automation for incident management are vast. By automating incident ticket generation and inserting valuable diagnostic data into tickets, NOC teams can speed up the entire incident response process. This, in turn, leads to shorter MTTRs, higher service availability, and a less stressful environment for NOC personnel. More specifically, automatic ticket generation […]
Change is an integral part of any NOC environment, with new technologies being introduced and existing ones being upgraded or replaced. However, changes can often lead to unforeseen issues or incidents, with some statistics suggesting that up to 80% of network issues are due to changes. Therefore, efficient and reliable change management is vital, and […]
Performance and capacity management in a Network Operations Centre (NOC) can often be a daunting task. As Opie, the most senior NOC engineer knows all too well, identifying capacity needs before they impact network performance and service delivery can be a constant challenge. However, with the assistance of automation, NOCs can effectively manage performance and […]
In the digital age, the role of Network Operations Centers (NOCs) is becoming increasingly crucial. As the nerve center of your business’ network operations, a NOC is responsible for monitoring and managing your network systems. It ensures the smooth functioning of your network, which is essential for the operation of your entire enterprise. Automation, on […]
NOCs can be complex, fast-paced environments. Given the relentless pressure and pace, many teams adopt a reactive approach to handling network issues, focusing on managing incidents rather than seeking to understand and mitigate their root causes. This can often lead to recurring incidents that increase operational inefficiency and disrupt business continuity. This is where problem […]
Now more than ever, networks serve as the backbone of modern businesses, enabling seamless communication, data transfer, and access to critical applications. However, many organizations struggle with a significant challenge: poor network visibility. This lack of comprehensive insight into network infrastructure can have profound and tangible costs, affecting the overall performance, security, and productivity of […]
IT Process Automation and Operational Process Automation (OPA) is about getting the right systems in place to automate repetitive operational tasks to improve efficiency and ensure consistency in operations teams. OPA delivers process automation specifically to IT and network operations teams. As well as emulating actions that network engineers take within a network management system, […]
IT Process Automation (ITPA), also known as process automation, is a strategic approach that leverages software tools to automate repetitive tasks, streamline business processes, and enhance the efficiency of IT operations. It is a key component in the digital transformation journey of many organizations, enabling them to achieve positive business outcomes by automating routine tasks […]
In today’s fast-paced and technology-driven landscape, maintaining uptime and ensuring smooth operations pose significant challenges for organizations. Swift response to incidents and efficient resolution have become critical for IT teams. This is where the power of IT process automation comes into play. In this article, we will explore the numerous benefits of utilizing IT process […]
In the digital age, businesses heavily rely on interconnected network systems to drive their operations, deliver services, and connect with customers. However, the intricate web of dependencies within these networks can have a profound impact on the stability and performance of critical business services. Understanding the interplay between network components and their potential consequences is […]