As a support engineer with Opmantek, I work with many organizations that monitor thousands of devices across their networks. In complex network environments, thousands or even millions of events are generated in a short period. These events range from critical to informational, identifying and understanding the two is key to keeping a network running efficiently. […]
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LAÂ COMPAĂ‘ĂŤA DE MSP AUTOMATIZA LA GESTIĂ“N PARA ASEGURAR LA ADMINISTRACIĂ“N DE EVENTOS ACORDE A ITIL 3
Integrating automation is a crucial step in developing your IT department into a beneficial business contributor to a company. However, automation alone will not achieve this; there also has to be a shift in ideology towards improving the user experience inside the business. When a traditional Network Operations Center (NOC) is present, the fault response […]
This was the phrase that started it all, this forced Open-AudIT founder Mark to develop the Open-AudIT software. Fast-forward almost 20 years and similar questions are still being asked in many organisations worldwide. What has changed though is the process of acquiring this information, 20 years ago Mark drove to each location and manually counted […]
The Internet of Things (IoT) has led to many businesses capitalising on the computational potential and the increase in data available in everyday objects. The breadth of devices with internet connectivity has been increasing exponentially, CEB (CEBglobal – IoT Security Primer) suggests that the number of connections will grow from 6 million in 2015 to 27 […]
A long, long time ago, in a town far, far away, I used to work for a financial institution. A small financial institution. Quite small. As in no IT management software small. As in if we wanted to update our desktops, we had to write a batch script and copy it “by hand” to individual […]
The act of automation can greatly improve the efficiency of any network team. With regards to managing network infrastructure, Gartner suggests that any manual task performed more than 4 times a year should be automated. These mandates are usually answered by the more proactive teams and remain a fancy for most teams struggling with limited […]
In ITIC’s 2016 survey 98% of respondents indicated a single hour of network downtime costs them over $100,000, while 81% of Enterprises reported hourly outage costs exceeding $300,000, and 33% reporting losses in excess of $1-5 million/hour. When we talk network downtown we’re really referring to application and business service availability – is the software […]
“Open-AudIT is exactly what we needed to be able to address the GDPR requirements of a large European government. We had it up and collecting in 90 minutes.” – PeterS (Sales Engineering head of EMEA Global Systems Integrator).  The General Data Protection Regulation (GDPR) is a regulation that intends to strengthen and unify data protection […]
It is well known that any partnership that is built on mutual gain has more potential to last longer and progress further. How to define this relationship, however, can be difficult when dealing with constantly changing technology and differing client bases. The relationship between a managed service provider (MSP) and a business is one that […]