Support For FirstWave
Email Security
Frequently Asked Questions
CyberCision™ Email Security provides integrated, three-layer protection from world leading technology providers, Cisco and FirstWave.
CyberCision™ comes as either a public cloud or on-premises (private/dedicated) version for Customers. The public cloud version affords a convenient, accessible starting point for Customers to sell services to End Users at their chosen pace.
At any point, a service provider customer may elect for their own dedicated, private on-premises version that they could:
host themselves in owned cloud infrastructure for scale-up delivery to many SMB customers, or
sell to a large multi-tenant or multi-department organization such as government or education.
The multi-layered security digests over 10 threat intelligence feeds including the world’s largest, Cisco Talos.
The CyberCision™ Email Security platform delivers a market leading, carrier-grade security solution suitable for governments and enterprise organizations, while also making it accessible and affordable for SMBs of any size.
Our frictionless onboarding for Microsoft 365 customers automates the deployment of CyberCision™ Email Security, complete in minutes and without the need for manual DNS and MX record changes.
Yes. CyberCision™ Email Security is one of the SaaS products deployed from the CyberCision™ platform.
Support
For Technical Support
Email: support@firstwavecloud.com
Australia Hotline: 1300 17 44 19 / +61-2-9409 7000
UK: 0808 164 1268
India: 1800 572 3425
Web Security
Frequently Asked Questions
Cisco Umbrella, enhanced by FirstWave, and integrated with our CyberCision platform designed specifically for service provider and telecommunications carriers.
Cisco Umbrella offers flexible, cloud-delivered security. It combines multiple security functions into one solution, so you can extend data protection to devices, remote users, and distributed locations anywhere. Umbrella is the easiest way to effectively protect your users everywhere in minutes.
Cisco Umbrella SASE components combine best-in-class features for modern hybrid workplaces, remote workers, and more: DNS layer security, secure web gateway, cloud delivered firewall, cloud access security broker (CASB), remote browser isolation (RBI), data loss prevention.
It can be deployed in minutes through the CyberCision platform.
It is a cloud solution.
Yes. CyberCision simplifies the deployment and automatically adds the customer to the Cisco Umbrella platform.
Support
For Technical support:
Email: support@firstwavecloud.com
Australia Hotline: 1300 17 44 19 / +61-2- 9409 7000
UK : 0808 164 1268
India: 1800 572 3425
Firewall Security
Frequently Asked Questions
Palo Alto Networks and Fortinet.
A virtual firewall, also known as a cloud firewall, is a virtual appliance designed to provide the same security and inspection capabilities as a physical next-generation firewall (NGFW) appliance.
Virtual firewalls often have capabilities specifically designed for deployment in the cloud, making an understanding of the benefits of a virtual firewall vs a physical firewall essential for effectively protecting an organization’s virtualized environments.
Multi-tenant virtual firewall
A dedicated virtual solution
Yes, both the Palo Alto Networks and Fortinet firewall can be deployed in minutes from the CyberCision™ platform
Support
For Technical support:
Email: support@firstwavecloud.com
Australia Hotline :1300 17 44 19 / +61-2- 9409 7000
UK : 0808 164 1268
Advanced Detection and Response
Frequently Asked Questions
ADR is a proprietary software solution from FirstWave.
In simple terms, CyberCision™ Email (former version without ADR) provides a very advanced and market-leading email security service with a primary emphasis on prevention of known email threats, as well as advanced email content control.
By comparison, CyberCision™ Email-ADR is an augmentation of CybeCision Email with an emphasis on email threat detection & response. In combination, they deliver outstanding email security & protection spanning the entire threat management cycle: predict, prevent, detect & respond.
Yes. The solution is combined with CyberCision™ Email Security.
Support
For Technical support:
Email: support@firstwavecloud.com
Australia Hotline :1300 17 44 19 / +61-2- 9409 7000
UK : 0808 164 1268
NMIS
Frequently Asked Questions
NMIS is an abbreviation for Network Management Information System.
NMS is an abbreviation for Network Management System.
An NMS is a system designed for monitoring, maintaining, and optimizing a network. Both hardware and software are required for this system and NMIS is an example of a leading software network management system.
A network management system comprises of both hardware and software components that monitor, maintain and optimize a network. Network management software is the software component of this system.
Network management software will monitor, maintain and optimize your data network. NMIS will constantly collect and analyze data, remediate events automatically and push out configuration changes for improving performance, reliability, and security.
Wireless network management software is NMS that is suited towards a wireless network environment. Although most NMS systems have this capability, for an NMS to be suited it will have to be flexible enough to manage any device easily, such as NMIS.
A NMS needs to be suitable to your environment, they must be able to manage all your devices, have support that suits your operating hours, be able to easily scale to your environment and add/remove devices easily. We believe NMIS is the best network management software because our solution is comprehensive, scaleable, and can be customized to your specific needs.
The main advantage is that without one, you will not have any visibility over your network and will rely on end users to inform you of problems. As NMIS is an open source NMS, you will not need to purchase a license, so there is no reason to not have one.
This is an NMS that is built upon an open source core. This is preferable to most organizations because it allows for incredible flexibility inside your network environment while also being more secure.
NMIS has been open source since its inception in 1998. You can follow along with any updates on GitHub.
Download NMIS
Network Management Information System (NMIS) is a tool for monitoring and managing all aspects of your network, and it works even better with FirstWave’s software modules.
Quick Setup
1. Download the NMIS Installer
If you haven’t already, hit the download button above and download the NMIS Installer. The Installer comes as a .run file.
2. Run the Installer in Linux Terminal
Open the Linux Terminal. Start a Terminal instance as the root user through the following command, entering your password when prompted: sudo -i
If you have not been granted access to the root user, contact your system administrator. Once your terminal session is run by the root user, run the shell command to begin the installation process
sh nmis9-<version number>.run
Press Y or Return/Enter when the installer prompts you. Several times throughout the installation process you will be prompted to approve the various components as they are installed on your machine. Please take note of any relevant information as you approve each step. When the installation is complete, the following will print on the Terminal:
You’re now ready to license NMIS.
Good news! Each of FirstWave’s network monitoring software modules offer a free time-unlimited 20-node license. The first time you open each program, you will be given the opportunity to activate a free license.
Time-limited trials are also available if you want to test the software on a larger network, and licenses for running FirstWave’s software modules on larger networks are available by request.
Open NMIS
Open NMIS in a browser using the address provided by the installer. If you’re accessing the software on the same machine the address will be localhost/nmis9. If you are using a different machine, use <IP_OR_hostname>/nmis9 to connect. You can find your host machine’s IP address in Network Settings.
Login to NMIS
You will be prompted to log in. The default credentials you will need to use are: Username: nmis Password: nm1888
Configure Basic Setup
We recommend that you begin by configuring the Server Name, NMIS Host, and Authentication Secret. In you need guidance, follow the walk-throughs on getting started on our Community Wiki.
NMIS Setup Complete
Congratulations! You’re now running NMIS on your machine. You can begin adding devices and nodes to your network under the Setup menu, and explore the platform’s power via the extensive documentation on the FirstWave Wiki. In no time at all, you’ll have a fuller view of your network than you’ve ever had before.
opConfig
Download opConfig
Interactive Dashboards and Charts opConfig is a complete dashboarding solution that visualizes your IT infrastructure.
Quick Setup
Please note that NMIS must be installed on your machine before adding opConfig or most other FirstWave network management modules. Please ensure you have installed NMIS before installing opConfig. NMIS is the underlying software required to run any of FirstWave’s individual network monitoring and management modules and can be installed on Linux. If you do not have a machine currently running Linux, you can download and install the FirstWave Virtual Machine, which includes NMIS and all FirstWave network monitoring software modules. The following installation guide should be sufficient for most users’ needs. Advanced instructions and troubleshooting are available on the opConfig Wiki.
1. Download the opConfig installer
If you haven’t already, hit the download button above and download the opConfig Installer. The Installer comes as a .run file.
2. Run the Installer in Linux Terminal
Open the Linux Terminal. Start a Terminal instance as the root user through the following command, entering your password when prompted: sudo -i
If you have not been granted access to the root user, contact your system administrator. Once your terminal session is run by the root user, run the shell command to begin the installation process
sh opConfig-<version number>.run
Press Y or Return/Enter when the installer prompts you. Several times throughout the installation process you will be prompted to approve the various components of the opConfig Module as they are installed on your machine. Please take note of any relevant information as you approve each step. When the installation is complete, the following will print on the Terminal:
You’re now ready to license opConfig.
Good news! Each of FirstWave’s network monitoring software modules offer a free time-unlimited 20-node license. The first time you open each program, you will be given the opportunity to activate a free license.
Time-limited trials are also available if you want to test the software on a larger network, and licenses for running FirstWave’s software modules on larger networks are available by request.
Open opConfig
opConfig allows you to explore the details of the network which you have configured in NMIS. You can use opConfig to improve visibility and maintain consistency across your whole IT environment through advanced tracking of device and network configuration settings.
Explore FirstWave’s extensive software documentation
You’re now ready to configure opConfig to exactly your needs and to begin monitoring events on your network using the guides on the FirstWave Wiki. In no time at all, you’ll have a fuller view of your network than you’ve ever had before.
opCharts
Download opCharts
With interactive charts and dashboards, opCharts is a complete dashboarding solution that visualizes your IT infrastructure.
Quick Setup
Please note that NMIS must be installed on your machine before adding opCharts or most other FirstWave network management modules. Please ensure you have installed NMIS before installing opCharts. NMIS is the underlying software required to run any of FirstWave’s individual network monitoring and management modules and can be installed on Linux. If you do not have a machine currently running Linux, you can download and install the FirstWave Virtual Machine, which includes NMIS and all FirstWave network monitoring software modules. The following installation guide should be sufficient for most users’ needs. Advanced instructions and troubleshooting are available on the opCharts Wiki.
1. Download the opCharts installer
If you haven’t already, hit the download button above and download the opCharts Installer. The Installer comes as a .run file.
2. Run the Installer in Linux Terminal
Open the Linux Terminal. Start a Terminal instance as the root user through the following command, entering your password when prompted: sudo -i
If you have not been granted access to the root user, contact your system administrator. Once your terminal session is run by the root user, run the shell command to begin the installation process
sh opCharts-<version number>.run
Press Y or Return/Enter when the installer prompts you. Several times throughout the installation process you will be prompted to approve the various components of the opCharts Module as they are installed on your machine. Please take note of any relevant information as you approve each step. When the installation is complete, the following will print on the Terminal:
You’re now ready to license opCharts.
Good news! Each of FirstWave’s network monitoring software modules offer a free time-unlimited 20-node license. The first time you open each program, you will be given the opportunity to activate a free license.
Time-limited trials are also available if you want to test the software on a larger network, and licenses for running FirstWave’s software modules on larger networks are available by request.
Open opCharts
opCharts allows you to explore the details of the network which you have configured in NMIS. You can use opCharts to improve visibility and maintain consistency across your whole IT environment through advanced tracking of device and network configuration settings.
Explore FirstWave’s extensive software documentation
You’re now ready to configure opCharts to exactly your needs and to begin monitoring events on your network using the guides on the FirstWave Wiki. In no time at all, you’ll have a fuller view of your network than you’ve ever had before.
opEvents
Download opEvents
Centralized Log and Event Management Reduce the impact of network faults and failures using proactive event management.
Quick Setup
Please note that NMIS must be installed on your machine before adding opEvents or most other FirstWave network management modules. Please ensure you have installed NMIS before installing opEvents. NMIS is the underlying software required to run any of FirstWave’s individual network monitoring and management modules and can be installed on Linux. If you do not have a machine currently running Linux, you can download and install the FirstWave Virtual Machine, which includes NMIS and all FirstWave network monitoring software modules. The following installation guide should be sufficient for most users’ needs. Advanced instructions and troubleshooting are available on the opEvents Wiki.
1. Download the opEvents installer
If you haven’t already, hit the download button above and download the opEvents Installer. The Installer comes as a .run file.
2. Run the Installer in Linux Terminal
Open the Linux Terminal. Start a Terminal instance as the root user through the following command, entering your password when prompted: sudo -i
If you have not been granted access to the root user, contact your system administrator. Once your terminal session is run by the root user, run the shell command to begin the installation process
sh opEvents-<version number>.run
Press Y or Return/Enter when the installer prompts you. Several times throughout the installation process you will be prompted to approve the various components of the opEvents Module as they are installed on your machine. Please take note of any relevant information as you approve each step. When the installation is complete, the following will print on the Terminal:
You’re now ready to license opEvents.
Good news! Each of FirstWave’s network monitoring software modules offer a free time-unlimited 20-node license. The first time you open each program, you will be given the opportunity to activate a free license.
Time-limited trials are also available if you want to test the software on a larger network, and licenses for running FirstWave’s software modules on larger networks are available by request.
Open opEvents
opEvents allows you to explore the details of the network which you have configured in NMIS. You can use opEvents to improve visibility and maintain consistency across your whole IT environment through advanced tracking of device and network configuration settings.
Explore FirstWave’s extensive software documentation
You’re now ready to configure opEvents to exactly your needs and to begin monitoring events on your network using the guides on the FirstWave Wiki. In no time at all, you’ll have a fuller view of your network than you’ve ever had before.
opHA
Download opHA
Ensure that your network data remains ready and available when you need it most..
Quick Setup
Please note that NMIS must be installed on your machine before adding opHA or most other FirstWave network management modules. Please ensure you have installed NMIS before installing opHA. NMIS is the underlying software required to run any of FirstWave’s individual network monitoring and management modules and can be installed on Linux. If you do not have a machine currently running Linux, you can download and install the FirstWave Virtual Machine, which includes NMIS and all FirstWave network monitoring software modules. The following installation guide should be sufficient for most users’ needs. Advanced instructions and troubleshooting are available on the opHA Wiki.
1. Download the opHA installer
If you haven’t already, hit the download button above and download the opHA Installer. The Installer comes as a .run file.
2. Run the Installer in Linux Terminal
Open the Linux Terminal. Start a Terminal instance as the root user through the following command, entering your password when prompted: sudo -i
If you have not been granted access to the root user, contact your system administrator. Once your terminal session is run by the root user, run the shell command to begin the installation process
sh opHA-<version number>.run
Press Y or Return/Enter when the installer prompts you. Several times throughout the installation process you will be prompted to approve the various components of the opHA Module as they are installed on your machine. Please take note of any relevant information as you approve each step. When the installation is complete, the following will print on the Terminal:
You’re now ready to license opHA.
Good news! Each of FirstWave’s network monitoring software modules offer a free time-unlimited 20-node license. The first time you open each program, you will be given the opportunity to activate a free license.
Time-limited trials are also available if you want to test the software on a larger network, and licenses for running FirstWave’s software modules on larger networks are available by request.
Open opHA
opHA allows you to explore the details of the network which you have configured in NMIS. You can use opHA to improve visibility and maintain consistency across your whole IT environment through advanced tracking of device and network configuration settings.
Explore FirstWave’s extensive software documentation
You’re now ready to configure opHA to exactly your needs and to begin monitoring events on your network using the guides on the FirstWave Wiki. In no time at all, you’ll have a fuller view of your network than you’ve ever had before.
opReports
Download opReports
Gain insight into service levels and measure the performance of your environment with advanced analysis and reporting from opReports.
Quick Setup
Please note that NMIS must be installed on your machine before adding opReports or most other FirstWave network management modules. Please ensure you have installed NMIS before installing opReports. NMIS is the underlying software required to run any of FirstWave’s individual network monitoring and management modules and can be installed on Linux. If you do not have a machine currently running Linux, you can download and install the FirstWave Virtual Machine, which includes NMIS and all FirstWave network monitoring software modules. The following installation guide should be sufficient for most users’ needs. Advanced instructions and troubleshooting are available on the opReports Wiki.
1. Download the opReports installer
If you haven’t already, hit the download button above and download the opReports Installer. The Installer comes as a .run file.
2. Run the Installer in Linux Terminal
Open the Linux Terminal. Start a Terminal instance as the root user through the following command, entering your password when prompted: sudo -i
If you have not been granted access to the root user, contact your system administrator. Once your terminal session is run by the root user, run the shell command to begin the installation process
sh opReports-<version number>.run
Press Y or Return/Enter when the installer prompts you. Several times throughout the installation process you will be prompted to approve the various components of the opReports Module as they are installed on your machine. Please take note of any relevant information as you approve each step. When the installation is complete, the following will print on the Terminal:
You’re now ready to license opReports.
Good news! Each of FirstWave’s network monitoring software modules offer a free time-unlimited 20-node license. The first time you open each program, you will be given the opportunity to activate a free license.
Time-limited trials are also available if you want to test the software on a larger network, and licenses for running FirstWave’s software modules on larger networks are available by request.
Open opReports
opReports allows you to explore the details of the network which you have configured in NMIS. You can use opReports to improve visibility and maintain consistency across your whole IT environment through advanced tracking of device and network configuration settings.
Explore FirstWave’s extensive software documentation
You’re now ready to configure opReports to exactly your needs and to begin monitoring events on your network using the guides on the FirstWave Wiki. In no time at all, you’ll have a fuller view of your network than you’ve ever had before.
opAddress
Download opAddress
Eliminate IP address conflict by regaining control of IP address usage in your organization
using opAddress.
Quick Setup
Please note that NMIS must be installed on your machine before adding opAddress or most other FirstWave network management modules. Please ensure you have installed NMIS before installing opAddress. NMIS is the underlying software required to run any of FirstWave’s individual network monitoring and management modules and can be installed on Linux. If you do not have a machine currently running Linux, you can download and install the FirstWave Virtual Machine, which includes NMIS and all FirstWave network monitoring software modules. The following installation guide should be sufficient for most users’ needs. Advanced instructions and troubleshooting are available on the opAddress Wiki.
1. Download the opAddress installer
If you haven’t already, hit the download button above and download the opAddress Installer. The Installer comes as a .run file.
2. Run the Installer in Linux Terminal
Open the Linux Terminal. Start a Terminal instance as the root user through the following command, entering your password when prompted: sudo -i
If you have not been granted access to the root user, contact your system administrator. Once your terminal session is run by the root user, run the shell command to begin the installation process
sh opAddress-.run
Press Y or Return/Enter when the installer prompts you. Several times throughout the installation process you will be prompted to approve the various components of the opAddress Module as they are installed on your machine. Please take note of any relevant information as you approve each step. When the installation is complete, the following will print on the Terminal:
You’re now ready to license opAddress.
Good news! Each of FirstWave’s network monitoring software modules offer a free time-unlimited 20-node license. The first time you open each program, you will be given the opportunity to activate a free license.
Time-limited trials are also available if you want to test the software on a larger network, and licenses for running FirstWave’s software modules on larger networks are available by request.
Open opAddress
opAddress allows you to explore the details of the network which you have configured in NMIS. You can use opAddress to improve visibility and maintain consistency across your whole IT environment through advanced tracking of device and network configuration settings.
Explore FirstWave’s extensive software documentation
You’re now ready to configure opAddress to exactly your needs and to begin discovering devices on your network using the guides on the FirstWave Wiki. In no time at all, you’ll have a fuller view of your network than you’ve ever had before.
Open-AudIT
Frequently Asked Questions
That depends on you. You can install Open-AudIT on Windows, Linux, or you can choose to use our virtual machine – all set up and ready to go. There is no need for a separate database install as our installer provides that and uses MySQL which is free to use yet scales to enterprise levels.
Yes, Open-AudIT Professional is free for life to use on 20 devices. There is no pressure to upgrade unless you need more devices.
Click here to find out more.
If it is connected to your network Open-AudIT will find it.
Open-AudIT is a suite of powerful tools that will discover and audit all the devices on your network.
No, with Open-AudIT you can rest assured you know where your equipment is, what you have, and where your software licenses are being used.
Yes, Open-AudIT can detect all changes to hardware and software. It can even record the most recent user to a machine for security purposes.
No, Open-AudIT is completely agentless and doesn’t install software on any device. This makes it simple not only to start using but also to upgrade to newer versions.
Yes, the expansive feature set we offer has come from years of networking experience and collaborations with clients. If you have a custom feature you want, we may be able to integrate it. Contact our engineers to see if it is feasible.
Yes, Open-AudIT will work alongside any software, you can keep everything on your system as is.
With Open-AudIT Enterprise’s Baselines anyone can quickly and easily create compliance rules and ensure their servers and workstations are configured properly.
A collector is Open-AudIT set to collector mode, where its sole purpose is to collect asset information. While the collector is capable of discovering multiple networks, it is perfect for running discoveries on its own subnet.
When in Collector / Server configuration you can have a collector Open-AudIT running on a subnet and discovering devices where the collector is controlled by the server. Once installed and setup, control of the collector is performed on the server. The only required network ports between the collector and server are 80 or 443.
When you have segregated networks that you need to audit. It saves firewall changes as it uses ports 80 or 443 and shouldn’t cause any concern for the security team. There is no requirement for the Open-AudIT server to have full access to the network on which the collector runs.
You should consider what you want to audit, the frequency of audits and how many nodes you want to audit and use that as a starting point to determine the number you need (if any). You can:
Have one collector per subnet
One collector per many subnets
One collector behind a firewall (via port 80 or 443)
Download Open-AudIT
Open-AudIT is a powerful network management tool used by over 130,000 organizations internationally to collect data from large and complicated networks.
Note: Windows download is not compatible with Windows 10. FirstWave use and recommend Windows Server 2016.
Quick Setup
Open-AudIT is one of FirstWave’s software packages available either standalone or as part of our network management suite. While this guide covers a standalone Linux installation, Open-AudIT may also be installed as part of the FirstWave Virtual Machine, which includes NMIS and all network monitoring software modules, or on Windows. You can find links to the alternative installation guides below:
The following installation guide should be sufficient for most Linux users’ needs. Advanced instructions and troubleshooting are available on the Open-AudIT Wiki.
1. Download the Open-AudIT installer
If you haven’t already, hit the download button above and download the Open-AudIT Installer. The Installer comes as a .run file.
2. Run the Installer in Linux Terminal
Open the Linux Terminal. Start a Terminal instance as the root user through the following command, entering your password when prompted: sudo -i
If you have not been granted access to the root user, contact your system administrator. Once your terminal session is run by the root user, run the shell command to begin the installation process
sh OAE-Linux-<version number>.run
Press Y or Return/Enter when the installer prompts you. Several times throughout the installation process you will be prompted to approve the various components of the Open-AudIT Module as they are installed on your machine. Please take note of any relevant information as you approve each step. When the installation is complete, the following will print on the Terminal:
You’re now ready to license Open-AudIT.
Good news! Each of FirstWave’s network monitoring software modules offer a free time-unlimited 20-node license. The first time you open each program, you will be given the opportunity to activate a free license.
Time-limited trials are also available if you want to test the software on a larger network, and licenses for running FirstWave’s software modules on larger networks are available by request.
Launch Open-AudIT
Launch Open-AudIT in a browser using the address provided by the installer. If you’re accessing the software on the same machine the address will be localhost/omk/open-audit. If you are using a different machine, use <IP_OR_hostname>/omk/open-audit to connect. You can find your host machine’s IP address in Network Settings.
Open-AudIT
Open-AudIT allows you to discover devices and to take inventory of who and what is connected to your network. When you open the software, you should be greeted by the landing page below.
Explore FirstWave’s extensive software documentation
You’re now ready to configure Open-AudIT to exactly your needs and to begin discovering devices on your network using the guides on the FirstWave Wiki. In no time at all, you’ll have a fuller view of your network than you’ve ever had before.
Helpful Resources
SNMP OID Reference List
A full list of the vendors that FirstWaves can monitor with their respective OIDs
Learn MoreTalk To Our Team
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