Support For FirstWave

Email Security
Frequently Asked Questions
Support
For Technical Support
Email: support@firstwavecloud.com
Australia Hotline: 1300 17 44 19 / +61-2-9409 7000
UK: 0808 164 1268
India: 1800 572 3425
Web Security
Frequently Asked Questions
Support
For Technical support:
Email: support@firstwavecloud.com
Australia Hotline: 1300 17 44 19 / +61-2- 9409 7000
UK : 0808 164 1268
India: 1800 572 3425
Firewall Security
Frequently Asked Questions
Support
For Technical support:
Email: support@firstwavecloud.com
Australia Hotline :1300 17 44 19 / +61-2- 9409 7000
UK : 0808 164 1268
Advanced Detection and Response
Frequently Asked Questions
Support
For Technical support:
Email: support@firstwavecloud.com
Australia Hotline :1300 17 44 19 / +61-2- 9409 7000
UK : 0808 164 1268
NMIS
Frequently Asked Questions
Download NMIS
Network Management Information System (NMIS) is a tool for monitoring and managing all aspects of your network, and it works even better with FirstWave’s software modules.

Quick Setup
1. Download the NMIS Installer
If you haven’t already, hit the download button above and download the NMIS Installer. The Installer comes as a .run file.
2. Run the Installer in Linux Terminal
Open the Linux Terminal. Start a Terminal instance as the root user through the following command, entering your password when prompted: sudo -i
If you have not been granted access to the root user, contact your system administrator. Once your terminal session is run by the root user, run the shell command to begin the installation process
sh nmis9-<version number>.run
Press Y or Return/Enter when the installer prompts you. Several times throughout the installation process you will be prompted to approve the various components as they are installed on your machine. Please take note of any relevant information as you approve each step. When the installation is complete, the following will print on the Terminal:
You’re now ready to license NMIS.
Good news! Each of FirstWave’s network monitoring software modules offer a free time-unlimited 20-node license. The first time you open each program, you will be given the opportunity to activate a free license.
Time-limited trials are also available if you want to test the software on a larger network, and licenses for running FirstWave’s software modules on larger networks are available by request.
Open NMIS
Open NMIS in a browser using the address provided by the installer. If you’re accessing the software on the same machine the address will be localhost/nmis9. If you are using a different machine, use <IP_OR_hostname>/nmis9 to connect. You can find your host machine’s IP address in Network Settings.
Login to NMIS
You will be prompted to log in. The default credentials you will need to use are: Username: nmis Password: nm1888
Configure Basic Setup
We recommend that you begin by configuring the Server Name, NMIS Host, and Authentication Secret. In you need guidance, follow the walk-throughs on getting started on our Community Wiki.
NMIS Setup Complete
Congratulations! You’re now running NMIS on your machine. You can begin adding devices and nodes to your network under the Setup menu, and explore the platform’s power via the extensive documentation on the FirstWave Wiki. In no time at all, you’ll have a fuller view of your network than you’ve ever had before.
opConfig
Download opConfig
Interactive Dashboards and Charts opConfig is a complete dashboarding solution that visualizes your IT infrastructure.

Quick Setup
Please note that NMIS must be installed on your machine before adding opConfig or most other FirstWave network management modules. Please ensure you have installed NMIS before installing opConfig. NMIS is the underlying software required to run any of FirstWave’s individual network monitoring and management modules and can be installed on Linux. If you do not have a machine currently running Linux, you can download and install the FirstWave Virtual Machine, which includes NMIS and all FirstWave network monitoring software modules. The following installation guide should be sufficient for most users’ needs. Advanced instructions and troubleshooting are available on the opConfig Wiki.
1. Download the opConfig installer
If you haven’t already, hit the download button above and download the opConfig Installer. The Installer comes as a .run file.
2. Run the Installer in Linux Terminal
Open the Linux Terminal. Start a Terminal instance as the root user through the following command, entering your password when prompted: sudo -i
If you have not been granted access to the root user, contact your system administrator. Once your terminal session is run by the root user, run the shell command to begin the installation process
sh opConfig-<version number>.run
Press Y or Return/Enter when the installer prompts you. Several times throughout the installation process you will be prompted to approve the various components of the opConfig Module as they are installed on your machine. Please take note of any relevant information as you approve each step. When the installation is complete, the following will print on the Terminal:
You’re now ready to license opConfig.
Good news! Each of FirstWave’s network monitoring software modules offer a free time-unlimited 20-node license. The first time you open each program, you will be given the opportunity to activate a free license.
Time-limited trials are also available if you want to test the software on a larger network, and licenses for running FirstWave’s software modules on larger networks are available by request.
Open opConfig
opConfig allows you to explore the details of the network which you have configured in NMIS. You can use opConfig to improve visibility and maintain consistency across your whole IT environment through advanced tracking of device and network configuration settings.
Explore FirstWave’s extensive software documentation
You’re now ready to configure opConfig to exactly your needs and to begin monitoring events on your network using the guides on the FirstWave Wiki. In no time at all, you’ll have a fuller view of your network than you’ve ever had before.
opCharts
Download opCharts
With interactive charts and dashboards, opCharts is a complete dashboarding solution that visualizes your IT infrastructure.

Quick Setup
Please note that NMIS must be installed on your machine before adding opCharts or most other FirstWave network management modules. Please ensure you have installed NMIS before installing opCharts. NMIS is the underlying software required to run any of FirstWave’s individual network monitoring and management modules and can be installed on Linux. If you do not have a machine currently running Linux, you can download and install the FirstWave Virtual Machine, which includes NMIS and all FirstWave network monitoring software modules. The following installation guide should be sufficient for most users’ needs. Advanced instructions and troubleshooting are available on the opCharts Wiki.
1. Download the opCharts installer
If you haven’t already, hit the download button above and download the opCharts Installer. The Installer comes as a .run file.
2. Run the Installer in Linux Terminal
Open the Linux Terminal. Start a Terminal instance as the root user through the following command, entering your password when prompted: sudo -i
If you have not been granted access to the root user, contact your system administrator. Once your terminal session is run by the root user, run the shell command to begin the installation process
sh opCharts-<version number>.run
Press Y or Return/Enter when the installer prompts you. Several times throughout the installation process you will be prompted to approve the various components of the opCharts Module as they are installed on your machine. Please take note of any relevant information as you approve each step. When the installation is complete, the following will print on the Terminal:
You’re now ready to license opCharts.
Good news! Each of FirstWave’s network monitoring software modules offer a free time-unlimited 20-node license. The first time you open each program, you will be given the opportunity to activate a free license.
Time-limited trials are also available if you want to test the software on a larger network, and licenses for running FirstWave’s software modules on larger networks are available by request.
Open opCharts
opCharts allows you to explore the details of the network which you have configured in NMIS. You can use opCharts to improve visibility and maintain consistency across your whole IT environment through advanced tracking of device and network configuration settings.
Explore FirstWave’s extensive software documentation
You’re now ready to configure opCharts to exactly your needs and to begin monitoring events on your network using the guides on the FirstWave Wiki. In no time at all, you’ll have a fuller view of your network than you’ve ever had before.
opEvents
Download opEvents
Centralized Log and Event Management Reduce the impact of network faults and failures using proactive event management.

Quick Setup
Please note that NMIS must be installed on your machine before adding opEvents or most other FirstWave network management modules. Please ensure you have installed NMIS before installing opEvents. NMIS is the underlying software required to run any of FirstWave’s individual network monitoring and management modules and can be installed on Linux. If you do not have a machine currently running Linux, you can download and install the FirstWave Virtual Machine, which includes NMIS and all FirstWave network monitoring software modules. The following installation guide should be sufficient for most users’ needs. Advanced instructions and troubleshooting are available on the opEvents Wiki.
1. Download the opEvents installer
If you haven’t already, hit the download button above and download the opEvents Installer. The Installer comes as a .run file.
2. Run the Installer in Linux Terminal
Open the Linux Terminal. Start a Terminal instance as the root user through the following command, entering your password when prompted: sudo -i
If you have not been granted access to the root user, contact your system administrator. Once your terminal session is run by the root user, run the shell command to begin the installation process
sh opEvents-<version number>.run
Press Y or Return/Enter when the installer prompts you. Several times throughout the installation process you will be prompted to approve the various components of the opEvents Module as they are installed on your machine. Please take note of any relevant information as you approve each step. When the installation is complete, the following will print on the Terminal:
You’re now ready to license opEvents.
Good news! Each of FirstWave’s network monitoring software modules offer a free time-unlimited 20-node license. The first time you open each program, you will be given the opportunity to activate a free license.
Time-limited trials are also available if you want to test the software on a larger network, and licenses for running FirstWave’s software modules on larger networks are available by request.
Open opEvents
opEvents allows you to explore the details of the network which you have configured in NMIS. You can use opEvents to improve visibility and maintain consistency across your whole IT environment through advanced tracking of device and network configuration settings.
Explore FirstWave’s extensive software documentation
You’re now ready to configure opEvents to exactly your needs and to begin monitoring events on your network using the guides on the FirstWave Wiki. In no time at all, you’ll have a fuller view of your network than you’ve ever had before.
opHA
Download opHA
Ensure that your network data remains ready and available when you need it most..

Quick Setup
Please note that NMIS must be installed on your machine before adding opHA or most other FirstWave network management modules. Please ensure you have installed NMIS before installing opHA. NMIS is the underlying software required to run any of FirstWave’s individual network monitoring and management modules and can be installed on Linux. If you do not have a machine currently running Linux, you can download and install the FirstWave Virtual Machine, which includes NMIS and all FirstWave network monitoring software modules. The following installation guide should be sufficient for most users’ needs. Advanced instructions and troubleshooting are available on the opHA Wiki.
1. Download the opHA installer
If you haven’t already, hit the download button above and download the opHA Installer. The Installer comes as a .run file.
2. Run the Installer in Linux Terminal
Open the Linux Terminal. Start a Terminal instance as the root user through the following command, entering your password when prompted: sudo -i
If you have not been granted access to the root user, contact your system administrator. Once your terminal session is run by the root user, run the shell command to begin the installation process
sh opHA-<version number>.run
Press Y or Return/Enter when the installer prompts you. Several times throughout the installation process you will be prompted to approve the various components of the opHA Module as they are installed on your machine. Please take note of any relevant information as you approve each step. When the installation is complete, the following will print on the Terminal:
You’re now ready to license opHA.
Good news! Each of FirstWave’s network monitoring software modules offer a free time-unlimited 20-node license. The first time you open each program, you will be given the opportunity to activate a free license.
Time-limited trials are also available if you want to test the software on a larger network, and licenses for running FirstWave’s software modules on larger networks are available by request.
Open opHA
opHA allows you to explore the details of the network which you have configured in NMIS. You can use opHA to improve visibility and maintain consistency across your whole IT environment through advanced tracking of device and network configuration settings.
Explore FirstWave’s extensive software documentation
You’re now ready to configure opHA to exactly your needs and to begin monitoring events on your network using the guides on the FirstWave Wiki. In no time at all, you’ll have a fuller view of your network than you’ve ever had before.
opReports
Download opReports
Gain insight into service levels and measure the performance of your environment with advanced analysis and reporting from opReports.

Quick Setup
Please note that NMIS must be installed on your machine before adding opReports or most other FirstWave network management modules. Please ensure you have installed NMIS before installing opReports. NMIS is the underlying software required to run any of FirstWave’s individual network monitoring and management modules and can be installed on Linux. If you do not have a machine currently running Linux, you can download and install the FirstWave Virtual Machine, which includes NMIS and all FirstWave network monitoring software modules. The following installation guide should be sufficient for most users’ needs. Advanced instructions and troubleshooting are available on the opReports Wiki.
1. Download the opReports installer
If you haven’t already, hit the download button above and download the opReports Installer. The Installer comes as a .run file.
2. Run the Installer in Linux Terminal
Open the Linux Terminal. Start a Terminal instance as the root user through the following command, entering your password when prompted: sudo -i
If you have not been granted access to the root user, contact your system administrator. Once your terminal session is run by the root user, run the shell command to begin the installation process
sh opReports-<version number>.run
Press Y or Return/Enter when the installer prompts you. Several times throughout the installation process you will be prompted to approve the various components of the opReports Module as they are installed on your machine. Please take note of any relevant information as you approve each step. When the installation is complete, the following will print on the Terminal:
You’re now ready to license opReports.
Good news! Each of FirstWave’s network monitoring software modules offer a free time-unlimited 20-node license. The first time you open each program, you will be given the opportunity to activate a free license.
Time-limited trials are also available if you want to test the software on a larger network, and licenses for running FirstWave’s software modules on larger networks are available by request.
Open opReports
opReports allows you to explore the details of the network which you have configured in NMIS. You can use opReports to improve visibility and maintain consistency across your whole IT environment through advanced tracking of device and network configuration settings.
Explore FirstWave’s extensive software documentation
You’re now ready to configure opReports to exactly your needs and to begin monitoring events on your network using the guides on the FirstWave Wiki. In no time at all, you’ll have a fuller view of your network than you’ve ever had before.
opAddress
Download opAddress
Eliminate IP address conflict by regaining control of IP address usage in your organization
using opAddress.

Quick Setup
Please note that NMIS must be installed on your machine before adding opAddress or most other FirstWave network management modules. Please ensure you have installed NMIS before installing opAddress. NMIS is the underlying software required to run any of FirstWave’s individual network monitoring and management modules and can be installed on Linux. If you do not have a machine currently running Linux, you can download and install the FirstWave Virtual Machine, which includes NMIS and all FirstWave network monitoring software modules. The following installation guide should be sufficient for most users’ needs. Advanced instructions and troubleshooting are available on the opAddress Wiki.
1. Download the opAddress installer
If you haven’t already, hit the download button above and download the opAddress Installer. The Installer comes as a .run file.
2. Run the Installer in Linux Terminal
Open the Linux Terminal. Start a Terminal instance as the root user through the following command, entering your password when prompted: sudo -i
If you have not been granted access to the root user, contact your system administrator. Once your terminal session is run by the root user, run the shell command to begin the installation process
sh opAddress-.run
Press Y or Return/Enter when the installer prompts you. Several times throughout the installation process you will be prompted to approve the various components of the opAddress Module as they are installed on your machine. Please take note of any relevant information as you approve each step. When the installation is complete, the following will print on the Terminal:
You’re now ready to license opAddress.
Good news! Each of FirstWave’s network monitoring software modules offer a free time-unlimited 20-node license. The first time you open each program, you will be given the opportunity to activate a free license.
Time-limited trials are also available if you want to test the software on a larger network, and licenses for running FirstWave’s software modules on larger networks are available by request.
Open opAddress
opAddress allows you to explore the details of the network which you have configured in NMIS. You can use opAddress to improve visibility and maintain consistency across your whole IT environment through advanced tracking of device and network configuration settings.
Explore FirstWave’s extensive software documentation
You’re now ready to configure opAddress to exactly your needs and to begin discovering devices on your network using the guides on the FirstWave Wiki. In no time at all, you’ll have a fuller view of your network than you’ve ever had before.
Open-AudIT
Frequently Asked Questions
Download Open-AudIT
Open-AudIT is a powerful network management tool used by over 130,000 organizations internationally to collect data from large and complicated networks.
Note: Windows download is not compatible with Windows 10. FirstWave use and recommend Windows Server 2016.

Quick Setup
Open-AudIT is one of FirstWave’s software packages available either standalone or as part of our network management suite. While this guide covers a standalone Linux installation, Open-AudIT may also be installed as part of the FirstWave Virtual Machine, which includes NMIS and all network monitoring software modules, or on Windows. You can find links to the alternative installation guides below:
The following installation guide should be sufficient for most Linux users’ needs. Advanced instructions and troubleshooting are available on the Open-AudIT Wiki.
1. Download the Open-AudIT installer
If you haven’t already, hit the download button above and download the Open-AudIT Installer. The Installer comes as a .run file.
2. Run the Installer in Linux Terminal
Open the Linux Terminal. Start a Terminal instance as the root user through the following command, entering your password when prompted: sudo -i
If you have not been granted access to the root user, contact your system administrator. Once your terminal session is run by the root user, run the shell command to begin the installation process
sh OAE-Linux-<version number>.run
Press Y or Return/Enter when the installer prompts you. Several times throughout the installation process you will be prompted to approve the various components of the Open-AudIT Module as they are installed on your machine. Please take note of any relevant information as you approve each step. When the installation is complete, the following will print on the Terminal:
You’re now ready to license Open-AudIT.
Good news! Each of FirstWave’s network monitoring software modules offer a free time-unlimited 20-node license. The first time you open each program, you will be given the opportunity to activate a free license.
Time-limited trials are also available if you want to test the software on a larger network, and licenses for running FirstWave’s software modules on larger networks are available by request.
Launch Open-AudIT
Launch Open-AudIT in a browser using the address provided by the installer. If you’re accessing the software on the same machine the address will be localhost/omk/open-audit. If you are using a different machine, use <IP_OR_hostname>/omk/open-audit to connect. You can find your host machine’s IP address in Network Settings.
Open-AudIT
Open-AudIT allows you to discover devices and to take inventory of who and what is connected to your network. When you open the software, you should be greeted by the landing page below.
Explore FirstWave’s extensive software documentation
You’re now ready to configure Open-AudIT to exactly your needs and to begin discovering devices on your network using the guides on the FirstWave Wiki. In no time at all, you’ll have a fuller view of your network than you’ve ever had before.
Talk To Our Team
Experience the platforms and clarify your questions with our industry experts. We can help you learn how FirstWave technologies can be customised for your business needs.
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