Here to help

Find the right support channel for your needs. Whether you're a licensed customer or using our open source tools, we've got you covered.

Licensed Products

Commercial Customers

For organisations with licensed NMIS, Open-AudIT, CyberCision, or STM deployments.

Customer Support Portal

Sign in to log a ticket, track existing issues, and access your support dashboard.

Product Documentation

Installation guides, API reference, configuration docs, and release notes.

Community Edition

Open Source & Community

For users of Open-AudIT Community Edition and open source tools.

Community Forum

Ask questions, share solutions, and connect with other FirstWave users.

Documentation & Wiki

Getting started guides, configuration help, and community-contributed content.

Upgrade to a Support Plan

Need guaranteed response times and dedicated support? Talk to our sales team.

Need to talk to someone?

For general enquiries, office locations, or to reach a specific regional team.

Contact Us