Process Automation

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Trusted By Over 150,000 Companies Including

Network Engineering And Systems Administration

Improving The Mean Time To Resolve And Driving Down The Cost Of Delivery

Intent Based Networking Solutions

The continued validation that your business intent and your network configurations are always aligned. Constant monitoring allows your organization to extend the automation to include new developments while reducing the time of implemention.

Policy-Based Automation

Move your organization away from a device-configuration-centric view and replace it with a standardised policy view, increasing the predictability and stability of your network.


Network automation tools can easily manage your individual nodes, they can also programmatically control your network elements based on monitored conditions.

Network Configuration and Change Management

The discovery and documentation of your physical network infrastructure seeking any changes compared to a gold standard or any conditions that raise alerts.

Simplify Your Network

Simplify the setup, configuration, patching, backup and extension of your network.

Lower maintenance and service costs

Lower the maintenance and service costs due to operational equipment being managed equally and efficiently.

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FirstWave has been named a leader in Gartner’s ‘Market Guide to Network Automation’ three consecutive years.Replacing manual processes with Automated NCCM tools that monitor and control physical network device configurations will improve staff efficiency, reduce risk and network outages.

High-Power Out-of-the Box Features for Efficient Network Management

What is Process Automation

"What is Robotic Process Automation? Robotic Process Automation (RPA) is the technology that allows software to complete human actions that complete a business process, using a computer system. It will absorb data, action responses and communicate with other systems to complete tasks as instructed, improving the efficiency, accuracy and productivity of work teams."
"What is Operational Process Automation? Operational Process Automation (OPA) delivers process automation specifically to IT and network operations teams. By leveraging artificial intelligence and machine learning abilities, OPA goes beyond basic RPA capabilities to carry out advanced analysis and troubleshooting tasks."

Why should you implement Process Automation?

Process Automation is about getting the right systems in place to automate repetitive tasks to improve efficiency and ensure consistency within teams. Ultimately, automating your network is about improving the Mean Time to Resolution and driving down the cost of delivery, this occurs because of the following advantages of automation.

Automation allows you to get data when faults occur. You can use all data better, link data to information and knowledge. Automate the identification of key operational issues. Automate the troubleshooting of known/recurring problems. Link known problems with known corrective actions and automate the resolution. Enable the transfer of knowledge from experienced staff to less experienced staff. Ensure consistent problem diagnosis and resolution.

Products Recommended

Designed For
Configuration & Compliance


Dynamic Actionable Charts

Dynamic charting, custom dashboards and a RESTful API to visualise NMIS data. Ideal as a custom professional user interface and a customer portal


Centralised Log and Event Management

Reduce Network Faults Using Proactive Event Management. Process the diagnostics of your events and leverages intelligent automation to remediate issues.

Virtual Machine

All our networking products preconfigured

All our network management and monitoring apps (including NMIS and Open-AudIT) are ready to evaluate or deploy in this turnkey package that is installed in minutes.

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