My focus is on building systems, automations, and highlighting ways FirstWave products can solve the everyday IT Networking nerd.
Published work
66 items
Challenges for Government and MSPs Implementing Essential 8
Key obstacles government agencies and MSPs face when implementing the Essential Eight, from legacy IT to continuous compliance.
An Introduction to Message Bus Technology in Networking
Discover how message bus architecture enables scalable, decoupled communication in distributed networks and how opHA-MB delivers it.
How to Install Open-AudIT: A Quick Guide
Get Open-AudIT up and running in under 10 minutes with this step-by-step installation guide for Windows and Linux.
Understanding Mean Time to Resolution (MTTR) in Network Management
Learn what MTTR means for network management, why it matters for minimizing downtime, and what constitutes a good MTTR benchmark.
Open Security Management Platform (OSMP) Delivers on Urgent Need for SMB Cyber Protection
How FirstWave's CyberCision OSMP enables service providers to deliver enterprise-grade cybersecurity to SMBs at scale, backed by Frost & Sullivan research.
CyberCision Mobile App: Visibility and Real-Time Monitoring of Cybersecurity Threats
The CyberCision Mobile App provides real-time monitoring and historic reporting of cybersecurity threats, available white-labelled for service provider partners.
Deploying Email Security at Scale and Speed with Frictionless Email Security
How CyberCision's Frictionless Email Security enables service providers to deploy email protection to thousands of Microsoft 365 customers without manual DNS changes.
Frictionless Email Security: The Solution to Onboarding Email Security
How FirstWave's Frictionless Email Security removes the barriers to deploying email protection, enabling service providers to onboard customers at scale.
Finding Devices with Custom Queries in Open-AudIT
Learn how to create custom SQL queries in Open-AudIT to find and organise devices on your network beyond the 33 built-in queries.
How to Combat the Growing Threat of Ransomware Attacks
Understanding ransomware attack types, real-world case studies, and practical strategies for mitigating risk, including securing remote workers.
Business Email Compromise: 5 Ways to Prevent It
Understanding the rising threat of Business Email Compromise and five practical strategies organisations can implement to protect against BEC attacks.
Minimising Risk of Cyber Attacks to Telcos and Network Orchestration Platforms
Why telecommunications providers need robust security for SDN/NFV orchestration platforms and how FirstWave's CyberCision addresses these concerns.
How to Make Cybersecurity Part of Your Business Culture
Practical steps for embedding cybersecurity awareness into your organisation's culture through education, leadership, and ongoing training.
Modernising Security and Enabling Digital Transformation with Zero-Trust Network Access
How zero-trust network access helps organisations respond to modern security challenges and supports digital transformation initiatives.
Multi-Tenant SaaS Platforms: The Way of the Future for Security
How multi-tenant SaaS security platforms like CyberCision help service providers deliver enterprise-grade protection with simplicity and scale.
Open Source Software and Chilli Con Carne
A fun analogy between open source software development and cooking chilli con carne, exploring how collaborative contributions improve both.
Don't Get Caught Out by a Software License Audit
How Open-AudIT helps organisations stay ahead of software license audits by tracking installed software and generating compliance reports.
Getting on the Front Foot Is Simple with Open-AudIT
How Open-AudIT transformed IT auditing from a dreaded annual process into a proactive, real-time asset management solution for one growing organisation.
Gain Control Over Your Cloud Instances
Why hybrid network environments need better asset visibility to avoid hidden costs and security vulnerabilities from untracked cloud instances.
Audit Is Not a Dirty Word
Why proactive organisations embrace IT auditing as a value-adding process, and how automation makes compliance straightforward.
The IoT Revolution
How the Internet of Things is transforming Australia's construction, manufacturing, healthcare, mining, and agriculture industries.
From Chaotic to Value Driven: How to Progress in Your IT Service Management Maturity
A guide to Gartner's IT Service Management Maturity Model and how FirstWave solutions help organisations progress from chaotic to value-driven operations.
Gartner, Inc.: FirstWave Well-Aligned to Meet the Needs of Midsize Enterprise
Gartner recognises FirstWave as the only vendor of 16 to offer consolidated network performance monitoring and network automation from a single platform.
AI and Health: What Does the Future Hold?
Four key AI applications in healthcare, from robot-assisted surgery to fraud detection, that could save the U.S. healthcare system over $150 billion annually.
Cisco and Arista Settle Their Lawsuit
Cisco and Arista reach a settlement including a $400 million payment, and NMIS monitors both vendors' devices seamlessly.
Adopting ITIL/ITSM and Leveraging FirstWave Solutions to Increase Performance Management
How adopting ITIL/ITSM standards combined with FirstWave's network management solutions improves incident, availability, capacity, and service level management.
How to Use Baselining to Your Advantage in Open-AudIT
A step-by-step guide to creating and scheduling baselines in Open-AudIT Enterprise for device compliance monitoring.
Automating Operations: 7 Benefits of Automation for Business
Seven key advantages of automating business operations, from improved processing speeds and reliability to cost savings and business growth.
Automated Configuration Change Detection
How Open-AudIT Enterprise automatically detects file and configuration changes to help prevent security breaches and ensure compliance.
File and Folder Audit and Automation
How to set up automated file and folder auditing in Open-AudIT Enterprise to track changes and generate scheduled compliance reports.
Discover and Manage Any Type of Device
See how Open-AudIT can discover and report on any device on your network, from a single device to tens of thousands.
Why You Should Implement Scheduled Reporting
How to set up automated scheduled reports in Open-AudIT to get network insights delivered to your inbox without lifting a finger.
Why Companies Need to Invest in Network Monitoring
How the right network monitoring tools, talent, and design can reduce downtime costs and improve operational efficiency.
The Benefits of a FirstWave Demo
What to expect from a FirstWave product demo and how our engineers can help solve your specific network challenges.
Why Use Delegated Authentication
How delegated authentication and token-based access let you share dashboards and data views without giving users direct login access.
Advanced Event Management Using opEvents
How opEvents uses stateful deduplication and event correlation to reduce alert noise and help engineers focus on root causes.
Why User Satisfaction Should Drive Your Business Decision Making
How prioritising user satisfaction and proactive fault management gives businesses a competitive edge over reactive competitors.
Using Compliance Management as a Task Sheet
How to use opConfig's compliance engine and daily compliance reports as a practical task sheet for keeping your network devices compliant.
Benefits of Developing a Strategic NOC Service
How shifting from a reactive to a strategic NOC model improves user experience, reduces incident resolution time, and boosts productivity.
Open-AudIT Helps Solve Your Software Asset Management Needs
How Open-AudIT's device discovery and inventory management capabilities support effective software asset management and licensing compliance.
The Importance of Network Visibility in Response to the Internet of Things
Why network visibility matters as IoT devices proliferate, and how NMIS helps you discover and monitor every connected device.
20 Years of Open-AudIT
The story of how Open-AudIT grew from a simple script into a comprehensive IT asset management platform over two decades.
Network Automation for Configuration and Change Management
Why automating configuration and compliance management with opConfig reduces human error, improves compliance, and frees up engineering resources.
Monitoring Business Services
Why application and business service monitoring matters, and how NMIS and opCharts help you move beyond device-level monitoring.
Open-AudIT and the GDPR
How Open-AudIT helps organisations achieve GDPR compliance by discovering devices, tracking changes, and reporting on IT infrastructure.
Mutual Benefits of Consultative Relationships Between MSP and Business
How managed service providers can build stronger client relationships by shifting focus from equipment state to user experience and proactive monitoring.
opCharts: Maximise Efficiency with Scheduled Outages
Plan and track scheduled outages with opCharts to improve reporting accuracy and reduce unnecessary diagnostic time.
Knowing What's on Your Network
How Open-AudIT replaces manual inventory methods with automated device discovery, auditing, and configuration change tracking.
What is Open-AudIT?
An overview of Open-AudIT, what it does, how it works, its features, and the licensing tiers available from Community to Enterprise.
Top 5 Technology Deals This Sales Season
Our picks for the best Cyber Monday 2017 technology deals for small business customers, from Adobe to CISCO to Udemy.
Three Reports You Should Run Every Week in Open-AudIT
Automate three essential weekly reports in Open-AudIT, Daily Discovered Devices, Daily Discovered Software, and Devices Not Seen, for better network visibility.
Custom Fields in Open-AudIT
How to create and manage custom fields in Open-AudIT to store additional device attributes like asset numbers, cost codes, and more.
Configuration and Compliance Automation
opConfig and Open-AudIT featured in Gartner's 2017 Market Guide for Network Automation, see automated configuration comparisons in action.
How to Quickly Determine User Rights for a Device
Use Open-AudIT's built-in query to quickly identify which users have administrator access on your devices.
Simple Device Discovery Using Open-AudIT
See how quickly Open-AudIT can discover every device on your network, if it's connected, Open-AudIT will find it.
Auditing Web Servers with Open-AudIT
Discover and audit all web servers and websites running in your organisation using Open-AudIT's built-in query.
Antivirus Program Auditing with Open-AudIT
Use Open-AudIT to audit antivirus software across your network, find which PCs have it installed and which don't.
Business Services: Redefining Multi-Tenancy
How FirstWave's new multi-tenancy authorisation system enables granular, interface-level access control for service providers and their customers.
System Automation Through Integration
A case study in automating network monitoring maintenance through ServiceNow CMDB integration with Opmantek's NMIS platform.
Improve Mean Time to Resolution Using NMIS Automated Baselining
How NMIS live baselining gives NOC engineers immediate visibility into network health trends and helps resolve issues faster.
Baselines in Open-AudIT
Introducing the Baselines feature in Open-AudIT Enterprise, compare device configurations against a gold standard and report on compliance.
How to Extend NMIS with OpModules
A product selection guide to help you extend NMIS with the right combination of OpModules for your network management needs.
Open-AudIT Enterprise License Changes (for the Better)
FirstWave now offers a free 20-device Open-AudIT Enterprise license with no time limit, here's what's changed and why.
The Importance of Decision Support Systems
A personal reflection on the origins of NMIS and how decision support systems shaped the development of FirstWave's network management philosophy.
Update Device Attributes in Bulk with Open-AudIT
Learn how to use Open-AudIT's bulk editing feature to update attributes across hundreds or thousands of devices in just a few clicks.
Open Source Software Coming of Age in Australia
How Opmantek's Australian Export Award win marked a turning point for commercial open source software in Australia.