Operational Process Automation

Increase Your Productivity With Automation

What Is Operational Process Automation?

Replacing Manual Processes With Automated NCCM Tools

Operational Process Automation (OPA) delivers process automation specifically to IT and network operations teams. By leveraging artificial intelligence and machine learning abilities, OPA goes beyond basic RPA capabilities to carry out advanced analysis and troubleshooting tasks.

What is Robotic Process Automation?

Robotic Process Automation (RPA) is the technology that allows software to complete human actions that complete a business process, using a computer system. It will absorb data, action responses and communicate with other systems to complete tasks as instructed, improving the efficiency, accuracy and productivity of work teams.

Why you should implement Process Automation?

Process Automation is about getting the right systems in place to automate repetitive tasks to improve efficiency and ensure consistency within teams. Ultimately, automating your network is about improving the Mean Time to Resolution and driving down the cost of delivery, this occurs because of the following advantages of automation.


"We take new ideas to FirstWave about how we'd like to see their products work and they add our ideas to the product roadmap. The relationship could not be any easier. I consider them an extension of my team."

Dayle Wilson

Chief Product & Operating Officer


"After a long and in-depth search for a network monitoring solution, we found FirstWave the best fit for all our needs. With their excellent support, onsite training, and almost unlimited ability to be customized to fit our needs, it was no contest."

Kurtis Bredda

Director of Network Services


"NMIS is hands down one of the best data collection monitoring suites we have ever used. The data and enriched alerting it provides is exactly what we were looking for to make data-driven network decisions for upgrade and growth. It has set us on the path from reactive to proactive!"

Jodan Long

Director of Network Operations


“After years of having multiple monitoring systems, we finally have a single one that works and is configurable to meet our needs.”

Paul Pyyvaara

Director of Operations


"Our engineers prefer using opCharts as the speed and responsiveness of the GUI makes it a far more usable product then our previous app."

Art Smolecki


"With NMIS and FirstWave we have a true partner that we can rely on to make sure we are on top of any issues on our network and have good data and analytics to make sure our customers get top-notch service."

Bill Farmer

Senior Platform Engineer


"As a telecommunications provider with a country wide presence, we rely heavily on to-the-minute alerting, live graphical statistics and reporting. NMIS provides the flexibility to satisfy all of those requirements."

Leigh Havas

System Administrator


"NMIS for the win! I like that it's agentless, and when you do need support you get quickly connected to engineers, not jumping through hoops and waiting."

Phil Shannon

Senior Systems Engineer


"Great features right out of the box, such as business rules and the ability to model any piece of equipment. All of the key features can be accessed through the GUI, but I can edit everything in the command line if I need it."

Davide Yachaya


"NMIS is open-source, easy to deploy and maintain. The feature set of this product is amazing as it allows you to monitor every single Network device within our organization."

Hensley Dass

Core Network Engineer


"It’s not that companies *can* do automation, it's *how* you do automation, and at the end of the day FirstWave showed they were much better at it.’’

Milan Atanackovic

Vice President Of Engineering

Operational Process Automation Benefits

The Backbone Of Your Network Management System

Automation for efficiency

Automation allows you to get data when faults occur

Link Data

Use all data better, link data to information and knowledge

Automate the identification

Automate the identification of key operational issues

Automate the troubleshooting

Automate the troubleshooting of known/recurring problems

Automate the resolution

Link known problems with known corrective actions and automate the resolution

Transfer knowledge

Enable the transfer of knowledge from experienced staff to less experienced staff

Problem Diagnosis

Ensure consistent problem diagnosis and resolution

Download Data Sheet

Find out how FirstWave OPA can help ​you get the right systems in place to automate IT network environment.

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Operational Process Automation Features

High-Power Out-of-the Box Features for Efficient Network Management



  • Network automation tools can easily manage your individual nodes
  • Programmatically control your network elements based on monitored conditions
Network Configuration

Network Configuration

  • The discovery and documentation of your physical network infrastructure seeking any changes compared to a gold standard or any conditions that raise alerts
Simplify Your Network

Simplify Your Network

  • Simplify the setup, configuration, patching, backup and extension of your network.
Intent Based Networking Solutions

Intent Based Networking Solutions

  • The continued validation that your business intent and your network configurations are always aligned
  • Constant monitoring allows your organization to extend the automation to include new developments while reducing the time of implemention
Policy-Based Automation

Policy-Based Automation

  • Move your organization away from a device-configuration-centric view and replace it with a standardised policy view
  • Increase the predictability and stability of your network
Lower Maintenance & Service Costs

Lower Maintenance & Service Costs

  • Lower the maintenance and service costs due to operational equipment being managed equally and efficiently.

The Platform Used By The World's Leading Service Providers


Get A Custom Quote

  • Predictable and transparent pricing
  • Pricing that scales with you
  • Support is always included

FirstWave’s team can help you get a quote that meets your requirements. A 15-minute call is all it takes. This is not a sales call—it’s an opportunity for you to tell us about your organisation’s network management needs.

Ready To Take the Next Step with Operational Process Automation?

Book In For A Guided Demonstration

Book in your custom demo with one of our software specialists to see the power of our network solutions in action. All demonstrations are interactive, personalized, and free.

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For Further Information

FirstWave Head Office

FirstWave Technical Support

Support Email

FirstWave Sales Support

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