What Is Operational Process Automation?
Replacing Manual Processes With Automated NCCM Tools
Operational Process Automation (OPA) delivers process automation specifically to IT and network operations teams. By leveraging artificial intelligence and machine learning abilities, OPA goes beyond basic RPA capabilities to carry out advanced analysis and troubleshooting tasks.
What is Robotic Process Automation?
Robotic Process Automation (RPA) is the technology that allows software to complete human actions that complete a business process, using a computer system. It will absorb data, action responses and communicate with other systems to complete tasks as instructed, improving the efficiency, accuracy and productivity of work teams.
Why you should implement Process Automation?
Process Automation is about getting the right systems in place to automate repetitive tasks to improve efficiency and ensure consistency within teams. Ultimately, automating your network is about improving the Mean Time to Resolution and driving down the cost of delivery, this occurs because of the following advantages of automation.
"We take new ideas to FirstWave about how we'd like to see their products work and they add our ideas to the product roadmap. The relationship could not be any easier. I consider them an extension of my team."
Chief Product & Operating Officer
"After a long and in-depth search for a network monitoring solution, we found FirstWave the best fit for all our needs. With their excellent support, onsite training, and almost unlimited ability to be customized to fit our needs, it was no contest."
Director of Network Services
"NMIS is hands down one of the best data collection monitoring suites we have ever used. The data and enriched alerting it provides is exactly what we were looking for to make data-driven network decisions for upgrade and growth. It has set us on the path from reactive to proactive!"
Director of Network Operations
“After years of having multiple monitoring systems, we finally have a single one that works and is configurable to meet our needs.”
Director of Operations
"Our engineers prefer using opCharts as the speed and responsiveness of the GUI makes it a far more usable product then our previous app."
"With NMIS and FirstWave we have a true partner that we can rely on to make sure we are on top of any issues on our network and have good data and analytics to make sure our customers get top-notch service."
Senior Platform Engineer
"As a telecommunications provider with a country wide presence, we rely heavily on to-the-minute alerting, live graphical statistics and reporting. NMIS provides the flexibility to satisfy all of those requirements."
"NMIS for the win! I like that it's agentless, and when you do need support you get quickly connected to engineers, not jumping through hoops and waiting."
Senior Systems Engineer
"Great features right out of the box, such as business rules and the ability to model any piece of equipment. All of the key features can be accessed through the GUI, but I can edit everything in the command line if I need it."
"NMIS is open-source, easy to deploy and maintain. The feature set of this product is amazing as it allows you to monitor every single Network device within our organization."
Core Network Engineer
"It’s not that companies *can* do automation, it's *how* you do automation, and at the end of the day FirstWave showed they were much better at it.’’
Vice President Of Engineering
Operational Process Automation Benefits
The Backbone Of Your Network Management System
Automation allows you to get data when faults occur
Use all data better, link data to information and knowledge
Automate the identification of key operational issues
Automate the troubleshooting of known/recurring problems
Link known problems with known corrective actions and automate the resolution
Enable the transfer of knowledge from experienced staff to less experienced staff
Ensure consistent problem diagnosis and resolution
Operational Process Automation Features
High-Power Out-of-the Box Features for Efficient Network Management
- Network automation tools can easily manage your individual nodes
- Programmatically control your network elements based on monitored conditions
- The discovery and documentation of your physical network infrastructure seeking any changes compared to a gold standard or any conditions that raise alerts
Simplify Your Network
- Simplify the setup, configuration, patching, backup and extension of your network.
Intent Based Networking Solutions
- The continued validation that your business intent and your network configurations are always aligned
- Constant monitoring allows your organization to extend the automation to include new developments while reducing the time of implemention
- Move your organization away from a device-configuration-centric view and replace it with a standardised policy view
- Increase the predictability and stability of your network
Lower Maintenance & Service Costs
- Lower the maintenance and service costs due to operational equipment being managed equally and efficiently.
Get A Custom Quote
- Predictable and transparent pricing
- Pricing that scales with you
- Support is always included
FirstWave’s team can help you get a quote that meets your requirements. A 15-minute call is all it takes. This is not a sales call—it’s an opportunity for you to tell us about your organisation’s network management needs.
Ready To Take the Next Step with Operational Process Automation?
Book In For A Guided Demonstration
Book in your custom demo with one of our software specialists to see the power of our network solutions in action. All demonstrations are interactive, personalized, and free.